---
title: "Support | Resettle"
description: "Get help with Resettle: license keys, permissions, and layouts that aren't restoring."
image: "https://getresettle.com/og.png"
source: "https://getresettle.com/support"
---

# Support

Most problems with Resettle are one of three things. Start here, then write to
support@getresettle.com if none of it helps.

## Windows aren't being restored

Check these in order.

1. **Accessibility permission.** System Settings → Privacy & Security →
   Accessibility (on macOS 27, Device Control and Data Access), and make sure Resettle is switched on. macOS does not allow
   any app to move another app's windows without it.
2. **If it is already switched on and still nothing moves, the permission has
   gone stale.** macOS grants it against a specific version of an app, so an
   update can leave an entry that looks correct but no longer works. Select
   Resettle in that list, click **−** to remove it, then **+** to add it back
   from your Applications folder. *Switching it off and on again is usually not
   enough.* Resettle notices this state and says so in its menu.
3. **Teach it the layout once.** Arrange your windows how you want them, then
   Option-click the menu bar icon, or choose "Remember This Layout" from its
   menu.
4. **Check which desk it thinks you are on.** Open the menu: the top line names
   the current desk. If it is wrong, use "This Setup Is…" to point it at the
   right one. It only asks once.
5. **Check it isn't paused.** The menu shows "Resume Automatic Resettling" when
   it is.

## Same monitor at home and at work

If Resettle cannot tell two identical setups apart, pick **This Setup Is… →
Office** (or Home) from the menu bar once. It remembers the answer and stops
asking.

## Licence keys

- Your key arrives by email from Dodo Payments right after
  purchase. Check spam if it hasn't shown up within a few minutes.
- Your key activates one Mac at a time. To move it to another machine,
  deactivate the first from Settings → License.
- Resettle re-checks your licence periodically while online and keeps working
  offline for a grace period. A machine that is offline indefinitely will
  eventually stop until it can validate again.

## Refunds

Within 14 days, just ask: https://getresettle.com/refund

## Still stuck

Email support@getresettle.com. Tell us what your display setup is, what you
expected, and what happened instead. That is usually enough to work it out.

Or ask in the Resettle community on Discord, for real-time help:
https://discord.gg/7CrQEyP

For anything about an order, such as receipts, licence keys or refunds, you can also
contact Dodo Payments, the Merchant of Record for this
product, at support@dodopayments.com.