Support
Most problems with Resettle are one of three things. Start here — then write to us if none of it helps.
Windows aren't being restored
Check these in order:
- Accessibility permission. System Settings → Privacy & Security → Accessibility, and make sure Resettle is switched on. macOS does not allow any app to move another app's windows without it.
- Teach it the layout once. Arrange your windows how you want them, then Option-click the menu bar icon, or choose "Remember This Layout" from its menu.
- Check which desk it thinks you are on. Open the menu — the top line names the current desk. If it is wrong, use "This Setup Is…" to point it at the right one. It only asks once.
- Check it isn't paused. The menu shows "Resume Automatic Resettling" when it is.
Same monitor at home and at work
If Resettle cannot tell two identical setups apart, pick This Setup Is… → Office (or Home) from the menu bar once. It remembers the answer and stops asking.
Licence keys
- Your key arrives by email from Dodo Payments right after purchase. Check spam if it hasn't shown up within a few minutes.
- One key covers 3 Macs. To move it to a new machine, deactivate an old one from Settings → Licence.
- Resettle re-checks your licence periodically while online and keeps working offline for a grace period. A machine that is offline indefinitely will eventually stop until it can validate again.
Refunds
Covered on the refund page — within 14 days, just ask.
Still stuck
Email support@getresettle.com. Tell us what your display setup is, what you expected, and what happened instead — that is usually enough to work it out.
The FAQ answers the questions that come up most often before buying.